Terms of service

TERMS AND CONDITIONS FOR THE SUPPLY OF PRODUCTS

Last Updated: March 16, 2026

Welcome to ORA POSH (www.oraposh.com). These Terms and Conditions govern your purchase and use of products from our website. By placing an order, you agree to be legally bound by these terms.

1. GENERAL INFORMATION

1.1 About Us Business Name: ORA POSH Website: www.oraposh.com Email: oraposhjewelry@gmail.com

1.2 Contract Formation When you place an order, you are making an offer to purchase products. We will send you an order confirmation email, but this does not mean we have accepted your order. We reserve the right to accept or decline your order at our discretion. A contract is formed only when we dispatch your products and send you a shipping confirmation.

2. PRICING AND PAYMENT

2.1 Product Pricing • All prices are in USD and SGD as indicated • Prices are subject to change without notice • IMPORTANT: Discounts and promotional pricing may not be based on former prices. All pricing reflects our current retail pricing strategy • We reserve the right to correct pricing errors and cancel orders placed at incorrect prices • Prices exclude shipping, taxes, and customs duties unless stated otherwise

2.2 Payment • Payment is required in full at the time of order • We accept major credit cards, debit cards, and other payment methods shown at checkout • All payments are processed securely through Shopify Payments • By providing payment information, you authorize us to charge the total amount including products, shipping, and applicable taxes

2.3 Taxes and Duties • You are responsible for all customs duties, import taxes, and fees for international orders • These charges are not included in our prices and are your responsibility • We are not responsible for delays or costs due to customs clearance

3. DISCOUNT CODES AND PROMOTIONS

3.1 Discount Code Terms • Discount codes are for single use per customer unless stated otherwise • Codes cannot be combined with other offers or promotions • Codes apply to product prices only, excluding shipping, taxes, and duties • We reserve the right to modify, cancel, or refuse any discount code • Codes must be used within the promotional period and cannot be extended

3.2 Promotional Pricing • Discounts may not be based on previous prices • All promotional offers are subject to product availability • We reserve the right to limit quantities on promotional items • Promotional pricing may end without notice

3.3 Free Shipping • Free shipping applies to orders over $69 USD or $69 SGD to eligible locations • Free shipping is standard shipping only; express options are excluded • Delivery times are estimates and not guaranteed

4. ORDERS AND AVAILABILITY

4.1 Order Acceptance • All orders are subject to acceptance and availability • We reserve the right to refuse or cancel orders for any reason including: product unavailability, pricing errors, suspected fraud, or violation of these terms • If we cancel your order, we will notify you and issue a full refund

4.2 Product Availability • All products are subject to availability • If a product becomes unavailable after you order, we will contact you to offer a refund or alternative

5. SHIPPING AND DELIVERY

5.1 Shipping • We ship worldwide (subject to restrictions) • Shipping costs and estimated delivery times are shown at checkout • Delivery times are estimates only and are not guaranteed • We are not liable for delays caused by customs, weather, carrier issues, or force majeure events

5.2 Risk and Title • Risk of loss and title pass to you upon delivery to the carrier • You are responsible for providing accurate shipping information • We are not responsible for lost or stolen packages after delivery confirmation

6. RETURNS AND REFUNDS

6.1 Return Policy • Returns must be requested within 14 days of delivery • Products must be unworn, unused, undamaged, and in original packaging with all tags attached • Custom, personalized, or sale items are final sale and non-returnable • You are responsible for return shipping costs unless the return is due to our error

6.2 Refunds • Refunds are issued to the original payment method within 5-10 business days of receiving your return • Original shipping costs are non-refundable • We reserve the right to refuse refunds for items not meeting return conditions

7. PRODUCT DESCRIPTIONS AND IMAGES

7.1 Accuracy • We make every effort to display accurate product information, colors, and images • We cannot guarantee your device will display colors accurately • Product images may be for illustrative purposes and may not reflect exact appearance • Minor variations in color, size, or design may occur

7.2 Jewelry Care • Our jewelry requires proper care and handling • We are not responsible for damage from improper use, wear, storage, or care

8. INTELLECTUAL PROPERTY

8.1 Ownership • All content on www.oraposh.com including images, text, logos, designs, and trademarks are the exclusive property of ORA POSH • Content is protected by copyright, trademark, and other intellectual property laws • You may not use, reproduce, distribute, or create derivative works without our written permission

9. LIMITATION OF LIABILITY

9.1 Warranty Disclaimer • Products are sold "as is" without warranties of any kind, express or implied • We do not guarantee products will meet your specific requirements

9.2 Liability Limits • To the fullest extent permitted by law, ORA POSH shall not be liable for any indirect, incidental, special, consequential, or punitive damages • Our total liability shall not exceed the amount you paid for the product • Some jurisdictions do not allow limitation of liability, so these limits may not apply to you

10. FORCE MAJEURE

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, fuel, energy, labor, or materials.

11. PRIVACY AND DATA PROTECTION

We collect and process your personal information in accordance with our Privacy Policy. By placing an order, you consent to our collection, use, and storage of your information as described in our Privacy Policy.

12. DISPUTE RESOLUTION

12.1 Governing Law • These Terms are governed by the laws of Singapore • Any disputes shall be resolved in the courts of Singapore

12.2 Contact First • If you have a complaint or dispute, please contact us first at oraposhjewelry@gmail.com • We will make every effort to resolve issues amicably

13. CHANGES TO TERMS

We reserve the right to modify these Terms and Conditions at any time. Changes are effective immediately upon posting. Your continued use of our website after changes constitutes acceptance of the modified terms. We recommend reviewing these terms periodically.

14. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. ENTIRE AGREEMENT

These Terms and Conditions, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and ORA POSH.

16. CONTACT US

For questions about these Terms and Conditions, please contact us:

Email: oraposhjewelry@gmail.com Website: www.oraposh.com

By placing an order with ORA POSH, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.