Privacy policy

Information We Collect

• We collect information you provide directly to us, including your name, shipping address, billing address, email address, and phone number.
• We collect payment details and order transaction information.
• We collect any messages or information you send when contacting customer support.
• We automatically collect technical information when you visit our site, including your device, browser, IP address, and how you navigate and use our website.

How We Use Your Information

• We use your personal information to process, fulfill, and ship your orders.
• We use it to communicate with you about your orders, updates, and customer service.
• We use it to prevent fraud, unauthorized transactions, and other illegal activities.
• We use it to improve our website, products, and customer experience.
• We use it to send you marketing and product updates (you may opt out at any time).
• We use it to comply with legal requirements when necessary.

How We Share Your Information

• We share your information with Shopify, our website platform.
• We share your information with payment processing services.
• We share your information with shipping and delivery partners.
• We share your information with legal or government authorities when required by law.
• We do NOT sell your personal information to third parties.

Third-Party Websites

• Our website may include links to our social media or other external websites.
• We are not responsible for the privacy practices or content of these third-party sites.

Children’s Privacy

• Our website and products are not intended for children.
• We do not knowingly collect personal information from children.

Data Security

• We use commercially reasonable security measures to protect your personal information.
• No online security system is completely impenetrable, but we take appropriate steps to keep your data safe.

Data Retention

• We retain your personal information only for as long as necessary to fulfill the purposes described in this policy.
• This includes legal, tax, or accounting requirements.

Your Rights (Singapore & United States)

• If you are located in Singapore or the United States, you may request to access the personal information we hold about you.
• You may request to correct or update inaccurate information.
• You may request deletion of your personal information.
• You may opt out of receiving marketing communications at any time.
• To exercise these rights, contact us by email.

Changes to This Privacy Policy

• We may update this policy periodically to reflect changes in our practices.
• The latest version will always be posted on this page with the updated “Last updated” date.

Contact Us

• For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please email us at oraposhjewelry@gmail.com